Did your landlord protect your deposit? You could be owed 3x
If your landlord didn’t protect your deposit correctly, you could be owed up £1000s in compensation.
Checking won’t involve your landlord
100% Free check
Private and confidential
No win no fee
For tenants in England & Wales
What is a Tenancy
Deposit Claim?
Put simply: it’s money you could be owed if your landlord or agent broke the deposit rules.
When you rent in England or Wales, your landlord must:
1. Protect your deposit
Protect your deposit in an official scheme (DPS, TDS, or MyDeposits) within 30 days
2. Prescribed information
Give you the scheme details and paperwork (“prescribed information”) in the same timeframe
If they didn’t - or got it wrong - you can make a Tenancy Deposit Claim.
Quick facts about
tenenacy deposit claims
Could a claim benefit you?
Who can claim?
You may have a valid claim if any of the following happened:
Unprotected deposit
If your deposit wasn’t protected at all. Your landlord never enrolled you into an official protection scheme (DPS, TDS, or MyDeposits)
Late protection
Your deposit was protected late, if you landlord didn’t protect your deposit within 30 days - you can make a claim
Prescribed information
You never received the prescribed information (or it was wrong/incomplete).
Unfollowed rules
Your tenancy was renewed or became periodic and the rules weren’t followed correctly.
Unfair deductions
Your landlord or agent kept your deposit or made unfair deductions and also failed to comply with protection rules.
House share or HMO
You were in a house share or HMO - each named tenant can usually claim, if you were treated unfairly or were victim of the reasons above.
The quickest way to see if you're owed compensation is to run a free check. We can locate scheme records even if you don’t have paperwork.
How much could you receive?
The court sets a penalty between 1 and 3 times your deposit for each qualifying tenancy.
Factors include how late the protection was and the landlord/agent’s conduct. If you had multiple tenancies or renewals, you may be able to claim for each.
Individual or renewal tenancies
If your deposit was:
Your potential compensation:
Individual or renewal tenancies
If your deposit was:
Your potential compensation:
Two consecutive tenancies
If your deposit was:
Your potential compensation:
We’ll give you a realistic range after your free check.
Excellent
Real success stories
Join the thousands of tenants who successfully claimed compensation and got their homes fixed.
I had no idea my deposit wasn’t protected on time. National Claim Centre handled everything and negotiated a settlement in a few weeks.
They found my scheme record was missing for my first year’s tenancy. Outcome was more than I expected
Clear communication, no upfront fees, and they didn’t contact my landlord until I was ready
Excellent
How it works
We've already helped over 10,000 tenants win what they deserved. Let us help you too - it's easier than you think.
Check your deposit
Tell us your tenancy dates, deposit amount, and who you paid. No documents needed to get started.
Evidence & eligibility
We search the official schemes (DPS, TDS, MyDeposits) and review any documents you have (AST, emails, receipts). If records are missing or late, we’ll confirm your eligibility and the proceed with the claim.
We act for you
With your go-ahead, we’ll prepare your claim, manage all correspondence, and negotiate a settlement in or out of court for you.
You get compensation
Compensation is paid to you after settlement or judgment. Our agreed no-win-no-fee is deducted transparently — no hidden fee, no surprises.
Excellent
A name you can trust, National Claim Centre
Specialists in Tenancy Deposit Claims
this is what we do, every day.
No-win-no-fee
You pay nothing upfront; our solicitor fee applies only if we win.
Clear, human service
plain-English updates and a dedicated UK case handler.
Fast evidence gathering
we obtain records from deposit schemes and agents.
Respect for your situation
if you’re still renting, we’ll plan the safest timing and we won’t contact your landlord without your permission.
Frquently Asked Questions
Will this cost me anything if the claim loses?
No. We operate on a no-win-no-fee basis. If we don’t recover money for you, our success fee is £0. If court fees are ever required, we’ll discuss funding options and only proceed with your permission.
Can I claim if I’ve already moved out?
Yes. Most claims can be brought up to 6 years after the breach or end of the tenancy in England & Wales.
What if my landlord protected the deposit, just late?
Late protection is still a breach. Courts can award 1–3× your deposit even if it was eventually protected or later returned.
Do I need documents?
Helpful, but not essential. We can request records from the deposit schemes and use emails, bank statements, and tenancy agreements to evidence your claim.
Will my landlord find out?
We won’t contact your landlord or agent without your permission. If you’re still in the property, we’ll discuss safe timing and strategy first.
Could this affect my ability to rent in future?
Claims are a legal right. Letting agents should not discriminate. If you’re concerned, we’ll advise on the best approach for your circumstances.
What if I had multiple tenancies or renewals?
Each tenancy (including certain renewals or when a tenancy rolls to periodic) can be its own claim. We’ll assess each one.
Will I have to pay for repairs if I make a claim?
No, your landlord is legally responsible for carrying out and paying for repairs. Our service is No Win, No Fee, so you won't pay anything unless we win your case.
Do joint tenants each get compensation?
Where tenants are jointly named, compensation is typically shared between them. We’ll explain what that means for your situation.
My deposit was taken by the agent, not the landlord — does that matter?
Both landlords and agents have responsibilities. We’ll identify the correct party to claim against.Is this legal advice?
National Claim Centre is a trading style of Solvo Solutions Ltd, authorised and regulated by the Financial Conduct Authority for claims management referrals (FRN: 1013195), registered in England and Wales Registration Number: 14760023, address is Suite 3, 2nd Floor, Didsbury House, 748 - 754 Wilmslow Road, Manchester, England, M20 2DW.
*Our service is free of charge to you, we may receive a fee from our panel of solicitors for merely introducing you, at no cost to you. Our panel of solicitors typically charge you a success fee of 25% plus VAT, typically paid out of the compensation amount awarded for a successful claim. Your solicitors will advise further.
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